We want you to get the most our of your e-cigarette. This page gives you information on the product Warranty that we offer and some tips on maintaining you e-cigarettes and other products.
E-Cigarettes and E-liquid
Keep your Electronic Cigarette and cartridges / fluids locked away and out of the reach of children and pets.
Toxic if swallowed
Very toxic in contact with skin.
After contact with skin, wash immediately with plenty of water.
In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.
May cause harm to the unborn child.
Vapours may cause drowsiness or dizziness.
Ensure cartridges are disposed of in a safe way.
Use appropriate containment to avoid environmental contamination.
In case of accident, or if you feel unwell seek medical advice immediately, show the label to the medical practitioner.
Please be aware that our e-liquid contains varying levels of nicotine and should be kept well out of the reach of from small children, pregnant women and household pets. All of our bottle tops are colour coded to identify the strength and are child proof, but please make sure to screw the lids down properly before storing away.
Semi-consumable parts come with a one month guarantee and generally have a life expectancy of 2-5 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. This does not cover physical damage which occurs after purchase. Please keep your order number or receipt as proof of purchase.
Our warranty does not extend to e-liquids, due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. We can however, offer exhanges for unopened and unused e-liquid bottles. Please keep your order number or receipt as proof of purchase.
Our electronic cigarettes use lithium-Ion batteries which are very similar to batteries used in mobile phones. They are considered safe, but there can be personal safety risks if used improperly. All batteries sold have gone through extensive testing and most models have a built-in protection circuit, but it is important to keep the following points in mind to ensure that you are using your batteries safely.
Lithium batteries can provide extremely high currents and can discharge very rapidly when short-circuited. Although this is useful in applications where high currents are required, a too-rapid discharge of a lithium battery can result in overheating of the battery, rupture, and even explosion.
NEVER leave batteries unattended when charging.
When charging batteries via USB - NEVER over-tighten them in the charger.
Do not over-tighten atomisers onto your device, screw only until contact is made
Don't heat, incinerate or reverse polarity
Do not over-charge or over-discharge
Only use the charger supplied with your product. Different batteries use different chargers.
Always use the exact batteries recommended, do not attempt to economise by buying alternative batteries. The increased risk of a malfunction is not worth it
Don't use unprotected li-ion/ICR batteries
Do not put batteries on wood surface or carpet when charging.
Discontinue using a battery if it fails to retain a charge, is dropped and or looks damaged in any way.
Safely dispose of batteries once they have reached their end of life.
Make sure to use the Off feature when you are not using your electronic cigarette.
Never expose to water, low temperature and or high temperatures.
NEVER carry loose batteries. ALWAYS use a non-conductive battery container. NEVER carry batteries with metal/metallic objects - for example, loose coins or keys.
Batteries come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. This does not cover physical damage which occurs after purchase. Please keep your order number or receipt as proof of purchase.
Use any e-cigarette at your own risk. You may be at risk to personal injury and property damage if batteries or products are used incorrectly.
DO label & date batteries so you know how long they have been in use. Throw away batteries after a year.
DO use a good quality intelligent charger to charge external batteries.
DO ensure your device is properly vented if using a mechanical mod. Other mods have protective circuits.
DO remove batteries from the charger as soon as they are fully charged.
DO use the correct charger supplied with the kit when charging sealed batteries eg eGo, 510.
DO charge your battery on a fire retardant surface. Charging bags can limit any damage caused in the unlikely event of a malfunction.
DO read the instructions on your device before installing batteries. Only use the size and type of battery specified in the instructions.
DO insert the external batteries properly. Follow the symbols showing the correct way to position the positive (+) and negative (-) ends of the batteries.
DO keep the external battery contact surfaces clean by gently rubbing with a clean pencil eraser or cloth.
DO immediately remove exhausted batteries from your device and dispose of properly.
DO remove all batteries from the device at the same time and replace them with new batteries of the same size and type.
DO preserve battery life by switching off a device and removing the batteries when it is not being used, and is not expected to be used for extended periods of time.
DO practice proper battery storage by keeping batteries in a cool, dry place at normal room temperature. It is not necessary to store batteries in a refrigerator.
DO make sure the battery is capable and rated to generate the amps generated by your set up if you choose to sub-ohm.
DO replace batteries which have been damaged or the outer wrapping has been damaged showing the metal underneath.
DON'T over discharge your battery.
DON’T carry loose batteries in a pocket or purse with metal objects like coins, paper clips, etc. This can short-circuit the battery, leading to high heat or leakage. Always use an approved battery case.
DON’T keep batteries within reach of children. If swallowed, batteries can become lodged in the oesophagus where they can cause serious injury or death in as little as two hours.
DON’T dispose of batteries in a fire – they may leak or rupture.
DON’T disassemble, crush, puncture, cut, short-circuit, incinerate, or expose to water, fire or high temperatures about 100°C or 212°F or otherwise damage batteries. This can result in leakage or rupture.
DON’T store batteries or battery-powered devices in hot places – elevated temperatures can lead to capacity loss, leakage or rupture.
DON’T mix old and new batteries, or mix different types or makes of batteries. This can cause leakage or rupture, resulting in personal injury or property damage.
DON'T leave a charging battery unattended.
DON'T over tighten the battery in the charger.
DON'T use or charge a battery with damaged wrappers.
Please pay attention to ALL the above tips! Happy & Safe Vaping!